ServiceFocus is a highly automated, scalable and collaborative ITSM tool that redefines IT service delivery. It is an intelligent solution that enables performance efficiencies and allows you to shift your focus from Ticketing to Resolution -- freeing up your valuable resources, and allowing you to worry less about IT.
with unlimited end-user support
with Multi-Factor Authentication Single Sign-On feature
24x7
with a dynamic templates containing attributes and rules to fit your needs
Trends and Escalations
that offer resolutions
review data for calls, QA, ticketing, and performance metrics
with Live Presence, Live Chat, Kanban Boards, Posts, and Discussion Threads
Includes the capability to identify, record, categorize, and prioritize incidents, leading to improved service efficiency and productivity.
Robust tools efficiently help your change team collaborate and manage change processes in order to minimize risks and service disruptions.
Includes a powerful AI-based search That is integrated with conversational intelligence to understand the intent and auto-suggest the right KB article that will help agents and users to resolve issues quicker
Helps to identify the root cause, prevent recurrence and determine a permanent fix, thereby increasing productivity, and improving service quality and customer experience.
Leverages a powerful form builder tool and workflow engine that can be utilized to design forms and publish them quickly.
Solution utilizes Multi-Factor Authentication AD and Social Media Authentication Single Sign-On features.
A powerful AI-based search which is integrated with conversational intelligence that reimagines self-service. Intelligent knowledge base that goes beyond traditional approach which empowers users to find the answers they need.
ServiceFocus is an intelligent solution that understands end user intent, routes tickets, and aids in ticket resolution. Ticket creation is done via email, with templated responses. Automated Event Monitoring is utilized for SLA tracking, Missed FLR, and High Ticket Tracking situations.
ServiceFocus provides real-time Metric Dashboards where call, QA, ticketing, and performance metrics can be viewed. Call volumes can also be forecasted, and workforce can be predicted. Collaborations can take place via Live Presence, Live Chat, Kanban Boards, posts, and discussion threads.
ServiceFocus is designed to fit your needs. Reflect your brand identity with customizable templates.
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